Mobile Banking

This is the beginning of the Mobile Banking Revolution in North Cyprus!

KoopBank's mobile banking service lets you carry out all your banking operations in a fast and secure way from your mobile phone or tablet wherever you are, whatever the time of day.

• What is the KoopBank's Mobile Banking Service?

  You can use the KoopBank's mobile banking service whatever the brand or model of your mobile device. You can begin using mobile banking features either by typing mobil.koopbank.com into your phone’s internet browser, or by downloading the application developed specially for iPhone, iPad and Android devices.

• What can I do with the KoopBank's Mobile Service?

  You can use the mobile banking service to make all of your banking transactions rapidly and securely whenever and wherever you wish.

  With the mobile banking service/ATMs you can find the addresses, fax and telephone numbers of all our ATMs and branches instantly.

  You can also list the ATMs closest to you, together with instructions on how to get to them.

  You have easy access to foreign exchange, conversion and interest rates.

• How do I download the KoopBank Mobile Application?

  You can begin using our mobile banking application specially developed for IOS and Android based devices and tablets (smartphones and tablets with iPhone, iPad, Android operating systems) by downloading it from application stores. Koopbank Mobile Branch application for iPhones and iPads can be downloaded from iTunes, while the application for Android-based devices can be downloaded from Google Play Store.

• Frequently Asked Questions

  • What is the KoopBank Mobile Banking Service?

    You can access the KoopBank's mobile banking service whatever the brand or model of your mobile device.

    You can begin using mobile banking features either by typing mobil.koopbank.com into your phone’s internet browser, or by downloading the application developed specially for iPhone, iPad and Android devices.

    With the KoopBank Mobile Application:
    

    • You can conduct all your banking transactions.
    • You can find the addresses, fax and phone numbers of all our ATMs and branches.
    • You have easy access to foreign exchange, conversion and interest rates.

  • Who can use the Mobile Banking Service?

    Anyone can use the Foreign Exchange and Interest Rate services that are part of the mobile banking service, whether they are KoopBank customers or not. However, only KoopBank customer can use the mobile banking service.

  • Who can access the Mobile Banking Service?

    Anyone who has a mobile phone or a tablet that can connect to the Internet and who is a member of Internet banking can access the mobile banking service to carry out their banking operations via a mobile device at any time.

  • How can I get a password for Mobile Banking?

    You need to be a member of Internet banking in order to use mobile banking. Internet banking members can access the mobile banking service with their customer number, password and security password. For information, contact KoopBank’s call centre on 600 02 02 to speak to a customer representative.

  • Will I pay any fees if I use the Mobile Banking Service on my phone?

    No, you will not pay any fees to our bank when you use the mobile banking service.

  • Will I pay any additional service or transaction charges for operations I perform using the Mobile Banking Service?

    It is not necessary to pay any additional service or transacton charges for the operations you perform using the mobile banking service.

    You will be charged for the Internet connection provided by a GSM operator in accordance with the operator's tariffs for data packages.

  • Can I perform my banking operations without downloading applications to my Mobile device?

    In order to use the KoopBank mobile banking service, either download the application for the device you are using, or type mobil.koopbank.com into your phone’s Internet browser to perform your banking operations without having to download any apps.

    It is recommended that an application is downloaded once only and the mobile banking service is accessed through the application.

  • Where can I find out more about KoopBank's Mobile Banking Service?

    For queries relating to the KoopBank's mobile banking service, contact the Koopbank call center on 600 02 02 to speak to a customer representative.

  • Can I use the Mobile Banking Service abroad?

    You can use the KoopBank's mobile banking service wherever you can connect to the Internet.

  • What happens if I receive a call or an SMS message while making a transaction via the Mobile Banking Service?

    If you receive a call or an SMS message while using the mobile banking service, the application will minimize and remain active for a short time. If you return to the application within the set time, the operation can be continued. If you do not return to the application within the set time, you will have to log in again.

  • What are the operational limits when I use the Mobile Banking Service?

    KoopBank mobile banking limits are the same as your Internet banking limits. If you wish to change yor Internet banking limits, you can do so by logging in to Internet banking to reset your operational and authority limits as you wish at Internet Branch Security Settings – Operational Settings .

• Operations that can be carried out using the Mobile Banking Service

  • My Accounts
    • My Savings Accounts
    • My Time Deposit Accounts
    • My Credit Accounts
  • My Financial Situation
    • My Assets
    • My Debts
  • My Receipts
  • Transfers
    • Transfers Between My Accounts
    • Transfers to Defined Accounts
    • Transfers to Other Accounts
  • Payments
    • Invoice Payments
    • My Defined Accounts
  • Credit Cards
    • Card Information
    • Upcoming Instalments
    • Transactions Within the Term
    • Provision Transactions
    • Debt Payment
    • Cash Advance
    • Statement History
    • Subsequent Instalment
  • Purchasing Mobile Top-ups
    • KKTCELL Mobile Top-ups
    • TELSİM Mobile Top-ups
    • Purchasing Mobile Top-ups with OptimumCard
    • Set Password Again
  • Foreign Currency Transactions
    • Buy Foreign Currency
    • Sell Foreign Currency
  • Security Settings
    • OptimumCard Password Change
    • KOOP24 Card Password Change
    • Customer Password Change
    • Security Password Change
  • POS Member Transactions
    • Sales Information on a Daily Basis
    • POS Statements with Resolution Dates
    • Request a Statement via E-mail/fax
    • POS Obstructed Account Information