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Telephone Banking

(0392) 600 02 02 - Koopbank Telephone Banking

We created a brand new branch, safe but at the same time user – friendly, equipped with complete digital based systems used by the latest technology, to allow you to easily reach your bank from wherever you call in the world.

Moreover, it is open 365 days, 24 hours... Call from your house if you wish, from your cell phone if you wish, you can realize whatever transaction comes to your mind, except for cash withdrawal.

There is no need for an application! If you have a credit or debit card, call 600 02 02 rightaway.

If you have a KOOP24 or OptimumCard, access the information you want in an instant with your card number and secret code, fast and easily realize all transactions besides money withdrawal.

You have an OptimumCard but you do not know your secret code... Call 600 02 02 right away and set your secret code on your own... Getting a secret code is now that easy! You can realize secret code transactions in between the hours of 8-19 on weekdays, and 9-19 on Saturdays; as for secret code change you can make it anytime you wish, 24 hours a day.

You have a card but you do not want to enter your card number each time, in order to use Telephone Banking.....

You are right, entering your16 digit-number each time will take your time...Call 600 02 02, let’s give you your Client Code and Client Secret Number immediately. Your entries to our new branch are made simpler and faster.

If you own a KOOP24 card and if you want to make an entry with your Client Code instead of your Card Number, your Client Code and Secret Number will be given with a form you will fill out at our branches.

I do not have any card, How will I benefit from Telephone Banking services?

If you do not have any card or if you are a member business who owns our POS machine, your Client Code and Secret Number will be given with an application form you will fill out at our branches.

Your Security Secret Number; An additional security for your financial transactions!

You can make any type of information inquiring transaction (account or credit card balance, bill, interest and exchange rates information etc.) with your card or client secret number. “Security Secret Number” is required to carry transactions generating a financial movement such as credit card balance or bill payment, transfer of cash advance to an account, transfer, foreign currency buy – sell and prepaid minutes filling. Please apply at our branches in order to obtain the secret number we consider a second level of security.

How can I access 600 02 02 - Koop Bank Telephone Banking ?

You can enter the Telephone Banking System with your KOOP24 or OptimumCard number and your password or your Client Code and your password.

If you own an OptimumCard you can see your Client Code on your statement or get it from our Customer Representative by calling 600 02 02. As for your Client Secret Number, you can set it right away from our Voice Answering System’s 4 number selections.

Available Telephone Banking Transactions:

  • 1. Banking and Account Transactions
    • Please submit your Card Number or Client Code and press #.
    • Please submit your password.

    If you entered with your KOOP 24 Card Number;

    • 1 for Account Balance,
    • 2 for listening to the last 3 or 6 transactions in your account,
    • 3 for Bill Payments and Transfer Transactions,
    • 4 for your account extract to be sent via fax or e-mail,
    • 5 for foreign currency transactions,
    • 6 for the purchase of mobile top-ups,
    • 7 To change your card or security password or to form a new password,
    • 8 For your other transactions,
      • You may open or close your online banking access,
      • You may disable your phone banking access,
      • You may listen to and update your mobile phone number, home, work and e-mail address registered in the system.
    • * to return to Main Menu
    • 0 to contact with the Customer Representative,

    If you entered with your OptimumCard Number;

    • 1 For the credit card transactions,
      • 1 To learn your limit and OptimumPoint information,
      • 2 To learn your fixed and last account extract balance,
      • 3 For the sum of the expenditures within the current period,
      • 4 To listen to the last 3 or 6 credit card transactions you have made,
      • 5 For your account extract and expenditures within the current period to be sent via fax or e-mail,
      • 6 To learn your own or another person’s credit card debt,
      • 7 To transfer cash advance and money to the main account linked to your card,
    • 2 For your banking and account transactions,
      For the transactions that can be performed from this option, please see “If you entered with your KOOP 24 Card Number” part above,
    • 7 To change your card or security password or to form a new password,
      With the help of our Customer Representative, instantly you may form a new password. If you would like you can also change your current password.
    • 8 For your other transactions,
      • You may open or close your online banking access,
      • You may disable your phone banking access,
      • You may listen to and update your mobile phone number, home, work and e-mail address registered in the system.
    • * To return to the Main Menu,
    • 0 To contact with the Customer Representative

    If you entered with your Client Code;

    • 1 For the credit card transactions,
      • 1 To learn your limit and OptimumPuan information,
      • 2 To learn your fixed and last account extract balance,
      • 3 For the sum of the expenditures within the current period,
      • 4 To listen to the last 3 or 6 credit card transactions you have made
      • 5 For your account extract and expenditures within the current period to be sent via fax or e-mail,
      • 6 To learn your credit card debt,
      • 7 To transfer cash advance and money to the main account linked to your card,
    • 2 For the transactions related to the accounts linked to your card,
      For the transactions that can be performed from this option, please look at the “If you entered with your KOOP 24 Card Number” part above,
    • 3 For POS Member Transactions
      Please Check “ 3 For POS Member Transactions”
    • To change your card or security password or to form a new password,
      With the help of our Customer Representative, instantly you may form a new password. If you would like you can also change your current password.
    • 8 For your other transactions,
      • You may open or close your online banking access,
      • You may disable your phone banking access,
      • You may listen to and update your mobile phone number, home, work and e-mail address registered in the system.
    • * To return to the Main Menu,
    • 0 To contact with the Customer Representative,
  • 2 Credit Card Transactions
  • 3 POS Member Transactions
  • 4 Password Transactions
  • 5. Lost and Stolen Card Transactions
  • 6. Interest Rate and Exchage Rate Informations
  • 0. Customer Services Representative